Emergency Response

Help Line – Operational Timings

Tool Time provides a round-the-clock mannered help, any maintenance job request call (call outs) will be handled by our call centre operator through the toll-free number 800 88 – available 24/7 all year long.

For Emergency Maintenance Callouts, jobs will be attended by Emergency Teams within 60 minutes (our response time).

For the Reactive Maintenance Callouts, jobs will be attended to within 5 hours from time of the call recording. This would be during office timings of 8:00am to 5:00pm, otherwise by the day after.

For Scheduled Maintenance Callouts, scheduled appointments will be attended from 8:00am to 5:00pm Saturday to Thursday based on booked appointment timings.